Review wholesale orders and cancellation requests

Written steps

1. Confirm the order reference

   Open Orders and find the exact reference. Review its account, office, ship-to, items and current status. Verify the supplier or fulfillment outcome separately before giving the customer a status.

2. Review the cancellation request

   Open Cancellations and confirm the reference, requester and reason. Review the supplier notification status. The request itself leaves the order in its current status.

3. Confirm the fulfillment stop before approval

   Verify with fulfillment that the order can be stopped before approving. Record the decision in the portal and use the approved customer follow-up process.