Accept an invitation or fix sign-in

Written steps

1. Use your own work email

   Open your invitation. Sign in or create a login with the exact invited address. Finish any email verification, then return to the original invitation if needed.

2. Confirm the practice and role

   Check the name on the invitation, then accept it. If you are signed in with a different email, sign out and switch to the invited one.

3. Fix sign-in or request a fresh invitation

   Use the password recovery option if needed. Check your inbox and spam for the verification email. Use the latest code if you request a new one. For an expired or wrong-address invitation, ask its sender for a replacement.

4. Check your account status

   If you can sign in but cannot order, confirm the practice is active and that your role has ordering access. For a missing assigned office or ship-to, ask PCSS for help.