ORDERS · 0:42 VIDEO
Request a product outside the catalog
For practice administrators when Product requests is available for the account.
The lesson is open to everyone. The live portal may ask you to sign in.
Written steps
Check Catalog first
Search for the product by name, size and SKU. If you cannot find it, open Product requests from your administrator account.
Describe the item
When the form is available, enter the product details requested. Include useful product identifiers and purchasing context. Keep patient information out of the request.
Check the decision
Return to Product requests to see the status and any offer. Review the offer details before taking the next action. Follow the checkout steps in Cart if the portal makes the product available for purchase.